EDIT 2:
Have also just discovered that (like others commenting below) the “inverter settings” section of the menu - used to change among other things your import/export currents is now behind a pay wall even locally.
My only option is to toggle “buy”, “sell” or “pause” in the tiled calendar now on the home page or to navigate into the ‘direct control’ which displays the engineer/installer level settings which I obviously would prefer to remain distant from.
Absurd!
EDIT: As of 1219 today, the app itself notified me of an update required. On searching in the IOS App store - Version 4.0.5 available.
It remembered my credentials, searched and found my ‘local inverters’ and logged me in to the dashboard as usual.
The app startup sequence of “getting ready” seems to take longer than usual, even beyond the ‘first time’ setup.
UI is radically different other than the usual 4 bubbles displaying energy flow that we are used to.
Several areas I previously had access to locally such as energy history and graphs are off limits to those who don’t have a paid subscription - features that i use every day, several times a day.
On navigating to the menu using the ellipsis - I encountered a total freeze/crash and had to close and restart the app.
I understand the paid ‘remote’ functionality when “away”, but not to be able to access the features locally is appalling. At the time of purchase/install around 6 months ago, I was given the option of Tesla vs GivEnergy and I decided on Givenergy - hugely regretting my decision now.
GivEnergy has it all nicely tied up in their EULA Ts and Cs that they can do this with no recourse, but frankly - its just bad customer service.
Within the space of a month, I went from an incredibly happy customer - to a very dissatisfied and disappointed one.
Exactly the same as Bob - was looking at the IOS mobile App only earlier today and was functioning as normal.
Just tried to check again at around midday today got a red warning banner saying subscription needed.
I am at home and connected to my home network - but nothing just the central module (a circle with a house in it normally designating load/usage).
Cant change any battery import/export settings, cant view current or past stats - cant see or use anything.