Past 48 hours: 287 Inverter Remote Control messages sent by Octopus, of which 31 were successful.
I had a reply from hello@octopus.energy. They will pass my information on to the IOF Devs - if there’s any feedback, they’ll let me know…
Thanks for the info. I look forward to seeing what they say.
Still waiting… Recent experience (16th-24th Feb.):
- 1,145 Octopus IOF messages received by the Inverter
- 162 were successful (i.e. 983 failed - all triggered by “Enable ECO Mode” or “Battery Reserve % Limit” messages)
Am resigned to admitting defeat on this issue. No joy from Giv or Octopus - suspect they’d just blame each other, anyway!
Update on Octopus IOF / Givenergy errors - I promised I would!
Had a recent follow-up dialogue with Octopus Support, who reiterated that because my system was doing what it was supposed to do (which is true), then, whilst the issue has been passed-on to the IOF Development Team, there had been no feedback from the team (i.e. it’s not a priority).
I should make it clear that I have no dispute with Octopus over their control of my system, other than I hate to see my Inverter log filled-up with so many error messages. Simple as that! So, on to the update:
Recent 24-hour period of IOF Remote Commands (“RCs” for brevity).
Note that each of the following summary entries actually consists of multiple RCs. E.g. “battery discharge to grid (at 762W) @ 23:01 for 30 mins” consists of the following:
“DC Discharge 1 Start Time” (value sent: 23:01:00),
“DC Discharge 1 End Time” (value sent: 23:30:00),
“Enable DC Discharge” (value sent: TRUE),
“Battery Discharge Power” (value sent: 762)
31st May
19:00:38 - stop battery discharge to grid
23:03:05 - battery discharge to grid (at 762W) @ 23:01 for 30 mins
23:15:23 - stop battery discharge to grid
1st June
08:30:39 - battery charge from grid (up to 37%) @ 08:30 for 30 mins
09:00:31 - battery discharge to grid (at 3047W) @ 09:00 for 30 mins.
09:31:24 - battery charge from grid (up to 32%, at 2286W) @ 09:30 for 30 mins.
09:49:43 - stop battery charge from grid (failed “Inverter Timeout”)
09:49:45 - stop battery charge from grid
10:00:42 - battery charge from grid (up to 100%, at 3600W) @ 10:00 for 2 hrs.
12:01:18 - stop battery charge from grid
16:30:21 - battery discharge to grid (at 857W) @ 16:30 for 30 mins.
17:03:43 - battery discharge to grid (at 3600W) @ 17:00 for 2 hrs.
19:00:43 - stop battery discharge to grid
In summary, during the above 24-hour period:
Total number of RCs: 229
Successful RCs: 36
Failed RCs: 193
This is actually a (relatively) ‘bad day’ (higher than usual proportion of Failed RCs - see 18-month summary, below).
“Failed RCs” elicit any one of the following Inverter responses:
- There was no response from comms. Please try again
- Inverter Offline
- Inverter Timeout
- Request failed. Please try again
All but one of the failures were in response to either “Enable Eco Mode”, or “Battery Reserve % Limit” RCs. (There was 1 instance of a failure in response to an “AC Charge Enable” RC - which was ‘rectified’ 2 seconds later.)
In the past 18 months, or so:
Total number of RCs: 36,398
Successful RCs: 13,834
Failed RCs: 22,564
Messy, huh? My Inverter log is ~60% larger than it need be - might explain why I’m unable to download it (from the portal Remote Control webpage).
I have similar issues but have no idea what system i have - how can I find out?
From the main portal webpage (givenergy.cloud), on the pop-out left menu bar, select ‘My Inverter’, and look at the information about your system in the ‘General’ tab. (I presume you must have seen this, as you have go through that route, to see the Remote Log…)
And, welcome!
brill - thanks so is this “my system” then?
Inverter Model
GIV-HY5.0
Software Version
D0.450-A0.451
Wi-Fi Serial
FA
Battery Type
Lithium-ion
Battery Capacity
372 Ah | 19.05 kWh | (1 Pack)
You should not share your Inverter serial no. (the FA******** value) - maybe edit your post and remove that! If your credentials were hacked, then that will give access to your system.
The Giv portal does not, of course have much idea of what Solar PV array you have (how many panels, panel rating, etc.) - it just knows the current Voltage/Current rating of each ‘string’ of panels, at any given instant. Looks like quite a large system you have, judging by battery size (19kWh), and Inverter rating (5kW).
From what you said in your first reply to my post, can we assume you’re on the Intelligent Octopus Flux (‘IOF’) tariff? If yes, then this thread may not greatly interest you - it’s mainly me moaning about a ‘feature’ of the Octopus <> Givenergy messaging that results in an awful lot of error messages - as explained above, both Octopus and Givenergy seem unconcerned, as the IOF control does (mainly) do what it’s supposed to do.
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thank you - edited - i have 20 panels and yes i have been on the IOF for a while and it was sort of working, never perfectly but far better than presently…but thats probably cause i was advised to change something and its steadily got worse in its processes - its not currently even connected to my batteries as it cant find them any more
Much as I hate to have to recommend anything to do with Facebook ( 
), have you tried describing your issue on the “Givenergy Owners” FB Group? If you’re lucky, one of the Giv engineers might help out. (You’ll have to PM them your Inverter serial no., so they can take a look.) In terms of Support, that seems to be the best route, sadly.
In the interim, have you tried an Inverter Restart?
And, have you tried resetting everything to default? (Can work wonders!)
And then, maybe, try reconnecting your battery via the Octopus app.
thanks - i dont actually “do” facebook, i dont have the headspace for it lol - thanks for this, i have tried it before but will try it again, who knows!!!