Grid energy mis-reported

GivEnergy Products GivEnergy AC Coupled Inverters
1

Hi, this is my first post so hopefully this is a known issue.

The GivEnergy app and cloud interface are under-reporting my Grid energy usage. The result is now the sun is shining again, I am using way more grid energy than in previous years. Typically 3-4 kWh/day on a sunny day in March/April compared with well under 1 kWh/day in 2025. The “ticking over” rate overnight is about 150W compared with 10W last year. Not large figures but as we go into summer I will be paying for 5 times more energy than last year if things continue. No replies from Givenergy support of course.

2

Givenergy is in administration and all the support staff have been made redundant.

Your only recourse is to contact your installer. It sounds like it could be the CT clamp that is misreporting; are there any notification messages in the givenergy portal that might indicate what the error is?

3

Thanks for the reply. No notifications since September.

I was fooled by the automatic reply into thinking there might be some reply to support queries, but I’ve learned the lesson now.