Hi,
My inverter has been locked since the SSO changeover on 27th April. The cloud is displaying the message “Remote control is unavailable due to settings being locked and controlled by Octopus. This inverter is being controlled by a different application”.
I was using Octopus Intelligent Flux until September 2025 when I changed to Intelligent Octopus Go. Octopus tell me they relinquished control of my inverter when I changed to IOG. My inverter has been fully programmable since that date until SSO changeover date. AI suggests there is a “Ghost lock” somewhere in the givenergy system and givenergy support need to remove it. I understand there are no support staff left at givenergy so any suggestions? My battery is currently set to export in the mornings to make use of surplus solar but if I can;t change it before winter my battery will be rendered useless.
Thanks.
It is a lock on the givenergy side, and it needs support to remove it, its not an option in the portal
GivEnergy Software are still supporting the portal and should be able to fix this for you. Email the premium email address they have (on email you got from them)
If you install either the BBC basic inverter app or Rubik Cube Android app then you can control your inverter locally regardless of the Portal settings
Sorry, just seen your reply. I’ll let you know how I get on
Thanks for responding.
Hi Geoffrey,
Got control of my inverter back with the BBC basic app.
Thanks so much for the tip. I’ll also email premium support to see if they can remove the lock.
Cheers!