Lost connection to cloud query / assistance - but working

GivEnergy Products GivEnergy Cloud Portal
1

I recently had an issue where in the same 3 day period the app and cloud portal stopped reporting data, and the battery was stuck at 100%, and notified an inverter firmware update was required.

I tried updating over the air with no success, but now I’ve managed to update both the dongle and the inverter manually.

I also successfully got predbat up and running, which appears to be fine as well, but the cloud portal and phone app are still not reporting any data unless in local mode. My inverter is now showing as “CEXXXXXXXX” in the cloud, so I’m now using the iPhone INVlocal app to monitor locally.

Please can someone explain how I might be able to get the sensors reporting to the cloud again, or whether this seems to require replacement of anything? I assume this is being controlled over MODBUS?

I really want all the sensors to report to the cloud as all my home assistant monitoring charts are now not working either. I don’t understand how predbat can be working, but home assistant cannot read the information to populate charts?

2

I have the same issue.. i also have had to use invlocal app.. i dont have any advice. But am interested in any help too

3

Oh, Ben.
You seem to have some knowledge how to resolve certain problems with GivEnergy problems.
I hope you manage to sort out the remaining problems.
Suggestion:
If you manage to find the answers, may I suggest that you set up a company employing techs. that can deal with the horrendous problems that thousands of people find themselves unable to sort out themselves and provide a service specifically for this. You will be inundated and could make a fortune.
Just a thought. If you don’t do it, perhaps someone on will will take it up.
:grinning_face:

4

I have found someone with the expertise, will keep you posted!

5

Well done you.
Yes please
As I say, I am sure that there are a lot of people on here that will be very interested in you findings.
Good luck.
Steve C