The AIO battery system is good I have 2 of them, its the support that goes with them where it all falls apart.
I use WonderWatt for daily scheduling and for things like the Octopus free energy hours. You can save up to 20 different schedules and there is no issues I have seen with ECO mode after an export. There is a very useful Quick Schedule on the Home page from 20 minutes to 2 Hours for both Charge and Discharge. I very rarely us the APP or the portal anymore for scheduling. The support is also very good on WW very prompt replies and if you do happen to find a bug it gets fixed quickly. Its a subscription service though, but its well worth the money (to me). I run my entire system import and export automatically on a number of daily repeating standard schedules and it runs like clockwork. You can get a 7 day free trial, so you could give it a go and see if it works for you.
I have just realised I have posted two positive comments I am going for a lie down
Many of us have had frustrations, but IF GE can improve, and I for one sincerely hope that they do, then we all benefit from the investment we have already made. We then have a local (ish) UK manufacturer who will develop products and can offer long term support (by phone and email as well I trust). If they fail, then we all have potentially some very expensive paper weights, and that is to no ones benefit - except the next supplier [and who knows how good they will be?]
I hope so too, the problem is that as I wrote above they would rather tinker with things that are not broken rather than dealing with the many outstanding issues that users have. AND when they do decide to “improve” fix something they almost invariably rush it out without sufficient beta testing. It doesn’t matter on here what Thread topic Starts out to discuss (this thread being a case in point) it more often than not diverges into a support woes thread. The only way to cure this is for GE to put absolute maximum effort into curing the support and documentation shortfalls. Once they get that sorted you will start to see that reflected in users comments. Most users are resourceful and want to help themselves. If there was accurate up to date documentation for each piece of kit a large proportion of the support tickets would vanish allowing those with more serious issues to receive telephone support more easily.
Hi yah, I have a GE system (GW, 2 x AIO & EVC). All is working as expected. No battery drain and correct support from GE.
There are 2 x ways of attaching the AIO’s, one into the GW and one via a separate CU. I went for the GW option.
The EVC is also connected to the GW.
Please see this post
https://community.givenergy.cloud/d/4706-aio-secondthird-battery-install
Hi Thanks for your reply I appreciate it.
If I had known all this things I know now before my installation, It would have ended a much more satisfactory outcome. Once you have your system installed its very expensive to get any mods done to correct it. GE should make it very clear in their advertising material what and what isn’t supported but they don’t. I standby all my comments that I have made about the software and support The software is still rubbish 1 active schedule only? and the absolutely abysmal support. They have no excuses buy something else until they sort the software out is my advice. Interestingly one level 3 support person I had a conversation was trying to find out who was responsible for the EV software to get an update for me. Eventually he emailed me back saying he couldn’t find out who to contact. What a pathetic company GE is. Where is the Octopus support? promised in 2024. The list goes on and and on…
1 Like
Hi Dave,
Your gateway is indeed different to mine, you must have a newer version. For my dual AIO setup I wasnt given the option. The AIO’s and my EV are connected via seperate CU.
Since the second AIO was added I have no battery info in the app or the cloud, see screenshots below.
Before I added the 2nd AIO, I had battery+/- icons to show me what the battery was doing.
Same thing here, when I click on the battery, it says ‘no data to display’, whereas when I had the single AIO, there was data here.
Same thing in the cloud, the battery power flow is not showing, and there is no battery data to show how much the house is consuming from the battery, with the single AIO I had this data.
I wondered if you would be willing to share if you are seeing the same thing, I would like to understand if some of the loss in data/functionality is due to how mine is wired?
Also with your setup can you stop the EV from draining the batteries?
Thank you,
John
This is what the Cloud looks like (I don’t use this any more as I have Home Assistant)
Have a look at these extras you can add to the graph with the arrow
HA Power Graph
Hi Dave,
Thank you for the response. Its clear that its not an issue with the wiring configuration, its that the software has not caught up withe the dual AIO configuration.
1 Like