Hi all,
I have a 13.5kWh AIO and the gateway. Its been installed for about 8 months now.
Today at around 5:45pm the AIO battery/inverter went off-line.
I went and checked the unit and it is off! No lights on the front, no beep or anything. The little “GIV” button on the side is illuminated, and you can push and hold to turn it off, push it again to turn it back on etc.
The isolator, the breakers on the side of the AIO and the breakers in the gateway are all on.
I reset all of the breakers and the AIO relay “ker-chunk” sounds can be heard, but still no lights on the AIO, no comms, cant ping the IP and the Gateway has a blinking red light. I can reach the Gateway dongle config ok, but the AIO just wont startup.
Is there any specific order i should reset the breakers in?
And… could this issue be caused by a comms issue on the ethernet between the the Gateway and the AIO?
Does anyone have any other suggestions to resolve the issue with the AIO not starting up?
I would greatly appreciate any help, recommendations or insight.
Many thanks all.
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Hi yah, I am sorry to hear this has happen, I have personally not had an issue with my AIO’s.
May I suggest you switch your Gateway to bypass mode (so the grid goes directly to your CU). You have to unscrew the device on the front to stop it happening accidentally.
Turn off the AIO (press the blue button on the side)
Wait a while for it to go off, then turn off the isolator going to the AIO. You should see no lights on the AIO.
Turn off the Isolator to the Gateway so all the light go out.
Wait 5 mins.
Then turn it all back on in the revers order.
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Hi yah, any news, have you got it going?
Hi Dave,
Thanks for the reply mate. I really appreciate your time and help.
I followed your guide and still no joy… battery is not coming up at all. Ive followed a few “reboot procedures” from manuals and installer documentation, but nothing. Not even WiFi comes up.
I took the side plate off to the comm’s interface to test the ethernet between the Gateway and the battery, and I could instantly smell the familiar aged scent of “electronic argument” that some poor component has clearly been the loser in.
Not sure if the smell was from the comms board, or something deeper in the system (BMS/SOC) but there had clearly been a failure somewhere.
I’ve reported it to the installer, who is based in Brisbane, and they are trying to organise a local technician to attend.
Until then ive had to isolate the battery from the rest of the system since I am away for work.
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Good luck, and thank you for the reply.