My All-In-One seems to have stopped reporting data - has been working without issue since installation in December. I can connect to the wi-fi dongle it via a browser, so the network communications appear to be correct. System otherwise appears to be working as expected. Is there an “Idiot’s Guide” for troubleshooting this?
https://givenergy.co.uk/wp-content/uploads/WiFi-Dongle-Guide-2024.pdf ( Page 9 )
Make sure port 7654 is not being blocked.
I don’t think it is a port issue - this was working up to last night, and then dropped off just before midnight. The gateway also appears to be online with no issues - it’s just the AIO that seems to be offline…
Can you do a time sync, and check the log in the GE cloud to see if it went through?
Can you also check the My Inverters and see if the icon in the first column is green or yellow?
Worth also checking out
AIO comms keep stopping
Hi Rob, have you had a look at the GE Cloud page Myinverters?
https://givenergy.cloud/inverter
What is your dongle FW? Are the Icons far left Green or Yellow or greyed out?
Did you check the link as above??