Were with Virgin for our broadband. At the begining of the month i turn off the power to the modem for a few minutes and clear any codes. I was advised to do this some years ago by a virgin engineer and said it works wonders. Now all the internet reliant item come back online automatically. But the Givenergy App can stay blank for some hours. Just checking now its currently 3 hours. It does come back on eventually but is there anything i can do, as its now becoming annoying to a chilled chap.
Steve.
Hi Steve,
I’m from an IT background, so apologies but my answer is more targeted to the Virgin modem side of things than the GE side - someone more knowledgeable can help there.
I’m not sure what issues you may have been seeing when you first started these restarts, however I’ve never operated my platform in this way. Occasionally, if I observed issues I might then reset it, but as a matter of course / routine I never have.
Certainly, if your device is relatively recent from Virgin Media, I would not expect this to be needed - modern systems are likely to be less prone to intermittent issues.
Thanks
Steve
Thanks for replying, Steve. This is from some 3 or 4 years ago when the engineer came around to fault find. So, I’ve been doing it since then, and everything comes back online. However yesterday was the first time it’s done this. Since my post though and meddling i found out it was my wifi extender in the utility room (which leads to the garage - where the system is housed). I reset the sync button and after a few long minutes the App started to show information. Another first!.
Steve.
Ah, useful for reference - yes, if you have other network devices extending the Wi-Fi, then these are also affected by that restart and they will be more temperamental. Restarting them if you are going to restart your main Virgin device is a “Very Good Idea” 
. My original statement however still stands.
Nice work on getting it sorted! 
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