Have noticed the last week or so the app is reporting that I’m making huge numbers of energy - apparently 33kwh today by 0900 for example. When the portal is reporting the most likely correct number of around 4kwh.
Why is this? What’s going on?
System normally says the same thing - nothing has changed in the install. Anyone any ideas?
are you running the app on Android? A number of people have reported similar data problems with the Android app
The portal data in your case sounds like its correct
iOS. Portal data looks correct.
App is wayyyyy off. And why all ‘generated’ by 0900?
Odd. Can only hope that GivEnergy spot the problem and fix it.
I personally don’t use the app as the data is always wrong for me (having two inverters in my setup). I use Home Assistant via GivTCP to monitor and control my inverter (with predbat)
I am getting the same problem
On the phone app. A massive spike recorded in generation in the morning which is clearly not correct. Has this been reported as it must be a problem with the app (I am going through my iPhone)
Oh interesting - pleased it’s not just me. Wonder if I should do a ticket or anything.
You can of course raise a ticket, but my experience of logging issues through the app is that they are never responded to, I have tickets I raised 2 years ago with no response.
You can of course call givenergy support and raise a ticket that way, but as you will see from other posts, givenergy support are overloaded and response times even for people with non functioning systems are bad. For what is on the face of it a data presentation issue, I suspect it won’t get looked at.
Just my 2p worth.
I have the same issue. Ober the ladt week, s
ome days it looks ok, but yesterday I had 13kwh of export in a 30minute period according to the android app, and have had huge solar generation figures at 6.30am (ipad app).
Portal looks correct.
Very odd. It’s been correct today, but from 3 Nov to 7 Nov it was totally out of whack, showing a huge generation at a range of time from 0730 to 0900. Very odd.
@geoffrey I haven’t raised a ticket. Sounds like GE customer service still not great. A shame.
My “Energy Graphs” (half hourly bar charts) also OK yesterday (9th) but back to nonsense today. I emailed them on the 4th and got this back 2 hours later but still not fixed.
“Hi Anthony,*
This is because there is currently an issue with the reporting at the minute. We are aware of issues with the presentation of incorrect solar and grid data on Energy graphs on the web portal and app and are actively working on a fix. We are still investigating the issues behind the incorrect energy data and hope to have these resolved soon. We will shortly be reverting to our previous energy data solution while the fix is being fully tested.
Please continue to use the system data, meter data and the power flow graph to monitor the system. For accurate energy usage, please consult your energy provider.
Thanks for reaching out. Enjoy the rest of your day.
Kind regards,
Sunshine Bowers
Technical Support Team”
I also suggested they tell us when there are known issues on the “Known Issues” section of the portal and Sunshine said they would pass this “onto the dev team aswell”. That may save us all a lot of head scratching and wasted time. Such a shame they cannot get these simple things right.
Thanks for sharing- very interesting. Yes a real shame they haven’t notified this to be a current issue in the portal or app.
Ah, yes. Mine is back to nonsense in the app today. AND nonsense in the portal today, too.
Anyone got any news or update? I whatsapped GE on their number but ‘too busy’
I have the same problem on the App. It all started when the clocks changed. Huge figures in spikes.
I’ve never spent this much money on an item and had such bad customer service.
Glad you got a response - I emailed them on the same issue a few days ago and haven’t had anything back, so it is reassuring (to some extent) that they acknowledge there is a problem. I don’t hold out much hope of them fixing it though - their software discplines seem to be poor.
Anyone else got any update? It didn’t do it for 2 days and then back to nonsense this morning. Really frustrating
I’ve had no update, and it has happened on 6 of the last 7 days for me. It seems to be associated with how they derive what energy source is powering the house - on all the occasions the issue has occurred for me, they show no battery powering the house before the solar spike, even though the power graph shows the battery successfully covering demand for some or all of that period. It then looks like they put in a “catch-up” spike of solar-to-home to cover the gap.
There are other anomalies, like erroneous grid exports being recorded around midnight on the days of the issue as well, so I suspect this is all down to how they reconcile consumption/generation/export with the data they have from meters on the inverter, and perhaps the clock change affected which “day” these were recorded on, and threw out the other calculations.
But we won’t know until they respond!
Good spot. I have the same thing re the battery before the spike. No “energy out” of the battery prior to the spike, despute the house being on battery only from 0530 every morning.
