my issues is the batteries have been off line since 15th Nov ,I have called GE several times and still not had a ticket from them to get tech support to call me ,I can see they have been looking at my system ,through remote control , but I need to get a message too the tech people my 9.5kwh lithium batteries are reporting as 5,12 lead acid on the portal , while I wait for them to come back to me are there any suggestions from you guys I can try to do myself ?
Gen 2 3.5 inverter firmware updated 30th Nov
Givenergy 9.5kwh battery firmware version 3015 (could I update this )
Reboot the inverter via the console. tha battery size should sort itself out after a reboot. You can do this on the remote control icon on the inverter card. Top right icons
You could try the GivEnergy Owners group on Facebook. There are quite a few helpful people there. It is also monitored occassionaly by GivEnergy staff.
my system is just 2 years old not had any issues before
we had a internet upgrade on the 24th ,but the system was already down ,this was what brought it to my attention the inverter was working but the batteries were off ,looking back It went down on the 15th Nov before the internet install
I have powered down the system but not made any difference
I spoke with the installer who said they need GE to contact them after they have looked at it to pass them the ticket ,will be chasing GE again this morning
Spoke to GE this morning and was able to explain the issue basically the battery was so flat ,it needed a jump start ,which Dan from GE did and then called me with an update , all going well ,batteries got to 80 % then it all stopped again with a red light on the inverter on the portal got home from work and a it had tripped the battery switch in the fuse box ,reset and its all working again ,just need to understand why it tripped will be speaking with them tomorrow appreciate the responses from you guys ,it was helpful and informative