Can not use my wallbox with another email

GivEnergy Products GivEnergy EV Charger
1

Hello all,

I’m facing an issue with my wallbox.
I could set it up with my user (mafgod@hotmail.com), and I could use it with success.

Now, I gave the wallbox to a friend, but he is having problems in add it to his account (daniel.silva.1973@hotmail.com).

He has even received a notification saying:
“Inverter Time Sync Succeeded
The time on your inverter was synced successfully
2 hours ago”

But, either in the APP or in the site, the EV charger is not shown.
And everytime he access the EV charger dashboard, it is empty and is asking once again to add it.

In my account I can see that wallbox is offline, and I get several messages until a certain time, which seems to be until when the notification was present in my colleage.
That is, seems that notifications were sent to my account until wallbox was not configured to him?!
But, if wallbox is now with him, why either in APP and site he can not see it?

Any ideas what can it be?

Thanks.

2

The ‘wallbox’ - I assume you mean GivEnergy EV charger - is still registered to your account.

With no givenergy support any more you probably can’t get it re-registered to his account.

3

I could unregister the wallbox from my account in the APP, and my friend could add it in its account with success.

4

I don’t know whether you can do that with the givenergy EV charger, sorry