Been running an AIO since our installation idiot “commissioned” back in April/May & have noticed discrepancies in the export figures between the App & the Webpage and discrepancies between the App, the Webpage AND the supplier (Octopus) meter readings.
Is this normal?
Shouldn’t they all be synchronised?
Is there any way of synchronising them?
I know the reason for the Octopus stuff - that’s because it comes direct from the actual “Smart Meter” and not anything to do with GivEnergy, I have an iBOOST in play so if the GivEnergy inverter says it’s exporting 3.5KW and the iBOOST is taking 3KW - then octopus are only registering the 500w that is actually hitting the Smart Meter, So impossible for me to correlate the figures.
But the figures between the APP and the Website should be the same as it’s using the exact same data ! - so if that’s wrong then I think an email to the help desk is needed !
Also without know how far the figures are out though it’s hard to gauge how much of an issue this is… it could just be down to how the figures are either rounded up or down each day - so over a period of 30 days this could lead to a small difference…
Thanks for your replies
My GE AIO - without Gateway - was also installed at the end of May and it was immediately clear that the energy (kWh) numbers reported on the GE website were complete nonsense. I appeared to be running a small town with a modest-sized power station. With the dutiful help of our installer, we complained to GE who first tried blaming him, re-calibrating the AIO, sent replacement CTs which he fitted, none of which worked. After about a month of back and forth, GE Support just went silent.
Meanwhile my myenergi harvi/eddi continued give the same import/export energy numbers as my Octopus-fitted meter. So I started using freeware WonderWatt to manage my Octopus Agile tariff system as it appears to use correct power (kW) numbers from GE, and calculates energy (kWh) internally. Meanwhile, I was struggling unsuccessfully to get the more comprehensive and automated Home Assistant Add-On predbat to work.
Then, in late August I think, two things happened: 1) GE rolled out new AIO firmware which seems to have finally fixed the problems of AIO energy numbers. 2) HA Add-On GivTCP version 3 was released which allows predbat to read data directly from my AIO. Suddenly everything started working. The import/export/load/PV power and energy numbers all agree, within reasonable margins of error.
Predbat is now working well - just as WonderWatt changes over to a subscription model. But it’s been a real struggle. I just hope that my GE hardware continues to work better than GE’s very flakey Support department.
