Yesterday, all was fine. But today my Energy graph (the bar charts) is showing my battery has been charged by the grid. But it’s not. It’s been solar all day and my smart meter confirms this. No matter which graph I select, they all show the solar has gone to the home.
However, the power graph (line chart) shows everything correctly.
I have completely powered down and rebooted the AIO, Gateway and Inverter but still it shows incorrectly.
the graphs are produced by the portal data, its probably just having ‘a moment’
unfortunately rebooting your inverter won’t make any difference as its a back-end problem
Hopefully it’ll get fixed by the givenergy dev’s
I was showing my wife the broken graph. An hour later and it’s now correct.
GivEnergy doing GivEnergy things 
Update. While the iOS app is now correct the web version still shows all battery charging came from the grid. Which it very much did not.
If it has sorted itself out you are lucky my energy graph is almost totally wrong all the time. I have been trying to get Givenergy to tackle this for me but am being told to not look at that graph just go to the inverter and use the graph there. apparently they are different in some way. but they tell me my AIO is working perfectly? I am not happy! I would be interested to know if your inverter graph is showing the correct data ?
iOS app is fine. But web portal is totally wrong.
When my battery is being charged by solar. And iOS says this too, the web app says all charging was by the grid.
I noticed I had a problem when I saw that my battery was discharging twice as much as my load was consuming. That energy seemed to just vanish as it wasn’t showing any going to the grid. After they admitted it was faulty they told me to only use the graph that you can get to from the inverter page (which i didn’t even know was there!) I started comparing the two graphs and I found my solar was doing exceptionally well on the the Portal but only half as well on the inverter. My installer has spoken to them and all they say is that my system is working perfectly it’s just the graph on the dashboard that is wrong.
If that is true it means all the daily/reports they send me are wrong!
They say they are looking into it but it will probably take them a long time…
It sounds as though you are getting a very similar problem, although my phone app is closer to the inverter graph when on “Home” but completely wrong on the “Away”.
You might try comparing the two on the PC to see if all the other values match .
Hope it’s sorted soon as I am very disappointed! I thought I would be able to rely on the daily reports..
good luck!
MIke
I have the same problem. If i look on the web portal it says my solar to battery is 0kWh but in the android app the data looks correct. It’s been like this since December. I’ve raised a ticket with Giv and it still hasn’t been fixed.
I don’t use the graphs at all, but I have the added ‘complication’ of two inverters which messes the graphs up even further.
The per-inverter power in/out over time is accurate and useful to see what the inverter is doing, but the charts broken down by source/destination etc are often incorrect.
Hi, did you get an answer or solution to this? I have same problem, but it is both the portal and the app. Previously, it was working fine for 11 months - until today.
My dashboard (both desktop and on my Android device) shows Solar to Battery 0 kWh when the rest of the data is accurate - the battery is charging fine.
This only started yesterday, and so judging by others comments it looks like something has gone wrong at GE!
Thanks for posting, it’s always reassuring to know one is not alone!
Hey, My graphs were all perfect since my install in November in both the portal and app comparing to solar edge / octopus app graphs.. Until 3 days ago when I started exporting to grid from my AIO.
Since then my graphs in the givenergy app have been completely screwed.
Web portal seems to still coincide currently.
Did contact support who said to just use web portal data. Seems to be a big bug though.
Thanks
Bob
