Hi,
My Gen 3 Hybrid inverter drops its connection to my home wifi network and Ive been used to reconnecting it by multiple attempts via the usual method. Its never been easy and has generally taken 5 to 10 attempts after using the reset button on the HF-21 module.
On 5 Nov 24 it disconnected again but wont, whatever I do, broadcast its SSID so I can start the process of connecting to wifi.
Neither will it, after setting dipswitch number 1 to OFF and restarting the inverter, allow connection to my TP Link Extender, a metre away, via an ethernet cable. The cable is healthy.
My wifi network only operates at 2.4ghz. The TP Extenders in my home network each have their DHCP disabled.
My installer hasnt been very active in resolving the issue but GivEnergy Chat has raised a ticked and will look into it.
In the meantime, can anyone shed any light on this from direct experience?
GivEnergy raised a Ticket on 9 Nov 24 and the Installer visited on 14 Nov to check out the issue. It appears the HF-21 comms module in the Gen 3 Hybrid inverter is behaving very weirdly and it is likely that GivEnergy engineer is to visit to replace.
The only time the inverter would broadcast its SSID is when it is switched into its LAN mode via the dip switches. And even then, it would not connect to wifi or LAN via ethernet cable.
Similar situation here. Gen3 hybrid only installed end of July. Stopped connecting by LAN to the internet and therefore app is useless. Cat 5 cable is fine. Several chats with GE support have not revolved issue.Took them weeks to raise a ticket despite saying they would. Still waiting for a solution!!
Since the installer tried over several hours to connect the GivEnergy inverter to my home network by wifi and ethernet and couldn’t, the invert has lost its overnight charging slot and we’re paying through the nose for electrucity on the Agile tariff.
The installer’s visit has been valuable though because a GivEnergy Engineer Team visit has been initiated as a result. It could take “between 4 to 6 weeks”. And that I bought the inverter additonal warranty is rubbing salt in!
I’m not impressed with GivEnergy service performance. Nearly 3 weeks since a Ticket was raised on 9 November 23, there’s no sign of a date for a GivEnergy visit to inspect the inverter and the installer’s experience is that visit waiting time is currently running at between 4 and 6 weeks. So it may be January 2025 before they get around to an inspection on site.
At this rate it wouldn’t surprise me if that inspection concurred with the installers verdict that the inverter’s comms module has failed and they put me on the waiting list for a replacement unit. Later in January 2025?
In comparison, the SMA inverter we had in previous install 14 years ago by EvoEnergy had them replace our faulty inverter within 10 days of it being reported as having failed.
Not impressed by GivEnergy service performance.
Don’t be too negative, you never know, they may have spare parts on the van.
When my AC3 inverter broke (click of death, possibly a relay issue) they just swapped the entire unit over. They had one on the van.
Hopefully it won’t be too much longer for you. I think my visit was two weeks after booking it.
Thank you for those hopeful words!! They do help.
Though i have to say my negativity isnt entirely unwarranted. It stems from my system starting to drop its comms the week after installation 16 months ago and me being encouraged to believe all this time that it was somehow my ineptitude by the installer and GivEnergy. All well documented.
Coming up 4 weeks since Gen 3 Hybrid Inverter went offline, installer visit confirmed
HF-A21 not functioning to Givenergy Support but no sign of a GivEnergy Team Visit.
3 Emails detailing 16 months history of connection issues to GivEnergy Support, unacknowledged.
HF-A21s are as cheap as chips on the internet - and emails cost little to send.
Have a GivEnergy engineer visit next Monday, 9th December and hoping for permanent resolution of our connection issues.
GivEnergy visited on 9 December 2024 and rectified the problem we had with the HF-A21-SMT module. LAN ethernet cable connection now enabled too so wifi connection problems should be behind us now.