GIV-AC3.0 Plant Setup, Slave Battery Stuck in WAITING, Won’t Discharge

Hi all,

Looking for help with a plant setup issue that started about a month ago.

System Setup

  • Single phase
  • 2 × GIV-AC3.0 (plant setup)
  • Each inverter has its own 9.52 kWh battery
  • Firmware: D0.535-A0.535
  • BMS version: 3022
  • Mode: Eco
  • Minimum SOC: 4%
  • No visible fault codes
  • Inverter LEDs green blinking
  • WiFi dongles connected

The problem is both batteries charge correctly during the night charge window and I assume during periods of solar.

However:

  • Inverter 1 + its battery behaves normally and discharges to support household load.
  • Inverter 2 battery charges to 100% but remains in WAITING.
  • It will not discharge automatically, even when the master battery drops to 4% or when household load is above the inverter #1 max (3kwh)
  • The only way to get it to discharge is by manually forcing discharge.
  • After that, it recharges overnight back to 100% and returns to WAITING the next day.

So effectively only one inverter and battery are serving the house.

When the “problem” battery is in WAITING:

  • SOC = 100%
  • VBat ≈ 55V
  • TBat ≈ 13 to 24°C
  • PBat = 0
  • Pinv = 0
  • Load = 0

At the same time, the other inverter is discharging to support household demand.

This suggests the second inverter is not load following or not participating in discharge logic, rather than a battery fault. The battery appears healthy and responds to manual commands.

Is this likely:

  • A plant configuration issue?
  • A CT clamp / load reference issue?
  • An inverter role assignment problem?
  • A firmware regression in D0.535-A0.535 affecting plant coordination?

Has anyone seen similar behaviour where one inverter in a plant setup charges normally but never discharges, even when the other inverter hits minimum SOC?

It all worked perfectly (as perfectly as these inverters/batteries ever do) until about a month ago when I experienced dongle issues, and had to reset them. Coincidence?

Thanks

I had this exact issue earlier this week, and I have also had it in the past, with no obvious fix (it just started working again). This week I tried the support bot on the givenergy site, it recommended a firmware update, now neither inverter will charge or discharge even if I try a force charge/discharge. The inverter which I think is configured as master now shows 0Hz grid frequency. So something ain’t right… I have contacted my installer and they have reached out to GivEnergy and now things have gone silent…

Do you have the EMS device?