Giv Gateway + AIO - Questions

GivEnergy Products GivEnergy Mobile App
1

Hey,
I recently had a GivGateway installed along with a 13.5kwh AIO battery. There were a many issues with commissioning to the point the AIO was going to get RMA’d but everything finally seem to come online.

A few questions:
1.) Should I see my GivGateway in my Givenergy Mobile App? - Currently it only seems to see/show the AIO.
2.) In the Installers Manual it mentions “Work mode: Off Grid Operation” and this should be able to be done via the Mobile app / Portal, this doesn’t seem to exist anywhere in the APP and can only be triggered in the portal. Should this show anywhere in the mobile APP?

To preempt some questions.
Firmware is all the latest as of this post (GW had an update today).
Both Gateway and AIO are connected via LAN.
There is a LAN cable between the Gateway / AIO.

Thanks in advanced for your time reading.

2

Hey,
I have had 2 13.5 all in one battery and a gateway installed.
Nothing but problems.
I have had 4 installation teams from the installation company try to fix the issues.
I have a data cable from my router to the gateway that I am told is working fine but one of the batteries loses communication with the gateway.
The battery indicator on my app shows 100% power on one battery then 30 minutes later when checked again will show 4%
Also, I don’t have the “HOME” and “AWAY” tabs.