I had the same problem I created several support requests and after 4 weeks I the inverter started working again.
No feedback from support.
My ongoing problem is the battery which doesn’t take any charge or discharge.
My installers in no longer trading which leaves me between a rock and a hard place.
Ge do not want to deal with end users only installers.
Can you contact your installer for support? I have heard a couple of examples of givenergy eventually answering the phone after a very long period of waiting. But as you can tell giv support is pretty non existent now. Massive staffing issues.
Can you claim for kit 4 years old? Given they just appointed Administrators we may have to wait to hear how to contract the administrator to make any kind of claim. However given Giv transferred millions not long ago to their sister company their might not be much left to claim against
If there is a valid claim the credit card company will also be liable. And isn’t there something about manufacturers warranty being 6 years? Unless they choose to give more?
There is a learning curve with Home Assistant and GivTCP, but once up and running it works well.
The Speak to the Geek YouTube channel has just made a video on the GE situation and has promised to make a beginner’s video on Home Assistant and GivTCP. Worth waiting for.
But I would get hold of your installer; thats who your agreement is with, not GE.
You can also get the GE installer app but you will need credentials, again, your installer is responsible.
I have this exact issue since March 20th. Nothing from Givenergy and I’m getting the installer to do a site visit (at my cost) so will let you know if I get anywhere.
I have commented and keep reading other commenting hoping Giv UK will be bought out. But whats to buy? AM I wrong in saying Giv UK was basically a sales team? The product isn’t made here, not sure anything was made here? Company records show 3 r&d staff, no capital. Does the Giv UK arm have any value?
