I had my GivEnergy AIO battery installed in April 2024 along with 19 solar panels.
Over the summer and now through into winter, I am experiencing complete power outages to my house. In November the house was without power for over 10 minutes whilst the battery tried to kick in. Today, the power flicked off for a micro second and all the house electrics reset. This is a frequent occurrence and most annoying at night when all my home lights come on when the Hue lighting system resets.
I thought that that the battery should eliminate any such outages. The responses to date from GivEnergy have been to do software updates with the assurance that this won’t happen again. But I continue to get the outages.
All settings have been checked with GivEnergy and I am at loss as to what to do now.
Any thoughts/comments would be most welcome. Thank you
Have you had the installer back to check for any loose connections etc?
Sure there are comments in an other threads about loose connections from movement during shipping causing issues - although I can’t remember the detail off the top of my head.
Have also been comments in other threads about swapping the RCBO for a different rating, but that was at GEs guidance.
Have any of your neighbours been experiencing issues, could be related to supply issues and coincidental to the installation work?
Thank you for your response, very much appreciated.
We do have local power cuts with some frequency, but I was under the impression, may be wrongly, that the battery would provide power in the event of a power cut of any length, subject to there being sufficient charge in the battery.
My installer has been back twice at the request of GivEnergy and everything seems to be installed correctly, with new updates being installed each time.
No one has mentioned about upgrading the RCD yet.
I have a video lasting over 4 minutes showing the battery trying to repeatedly ‘kick in’.
It’s very frustrating and each time I get a power outage, I lose more confidence in GivEnergy.
My AIO does definitely kick in almost imperceptibly when I’ve tested knocking off the main DNO isolator, I’ve not had a real power cut as yet, only been a month since it was installed.
Hope you get something sorted - can imagine it’s quite frustrating
Unlikely to be RCBO/RCD related because they would have tripped and then would have required manual resetting. Loose wires a little unlikely, but check your earth bonds.
Do your neigbours experience the same power cuts?
What was the level of your battery?
Is the EPS (emergency power supply) feature actually enabled?
a. See your web portal: givenergy.cloud}/remote-control
b. Set Enable EPS = On
Not trusting EPS and running UPSs here, which log power quality events, our AIO has seen at least two load failures in the last 6 months. Both were brief, lasted around 15 seconds, where power restored automatically. Both coincided with days when the Octopus tariff switched.
We had similar issues with our 1 year old AIO handling power fails. We do have regular outages, usually very short, during stormy weather.
Originally the AIO sailed through as we expected. Then on one occasion it didn’t, despite a 50% charged battery. Then it tripped on a very short outage.
Emails to GE support and phone calls from our installed resulted in firmware being upgraded. This largely solved one problem - the AIO kicked in when the power failed; but caused a second - the AIO tripped out when power was restored!!!
More emails and phone calls to support; we provided video evidence of the fail happening, as they requested.
Result, the AIO Gateway was replaced under warranty within a few weeks by a GE engineer.
Keep on at GE, it is a warranty issue. And get your installer to also keep at GE.
My situation seems to be very similar to what you experienced. My outage lasted 4 minutes a few months ago. I have video evidence. I thought the firmware upgrade had resolved the problem, but clearly not.
Just by way of an update, I’ve been chasing GE Support who finally responded and asked me to flip the breaker on the Gateway labelled ‘grid’. On doing so, the battery did not take over and it left me without power to the house. So clearly an issue with battery not doing what it should.
