For a number of months I have been working with my installer to try and resolve some significant incorrect data in the Energy Graph. When compared to meter data, and also data supplied by the Octopus app, the Energy Graph data is frequently significantly incorrect.
As an extreme example I have had solar generation reported several times in excess of 8kWh at 3 till 3.30 in the morning. Living in Scotland in the middle of winter it is unusual to say the least!
Since installation in 2023 I record data to assess and control the way the system operates.
I became aware of the ‘Energy Graph (Legacy)’ version a couple of months ago. This is only available only in the main portal and not on the app. This Legacy version data is much more accurate and basically agrees with the meter and Octopus.
As mentioned I have been working closely with the installer(eviGroup) to try and resolve this. It would appear that Givenergy are not even communicating with the installer. There has been no resolution to date and a couple of days ago the Legacy version was removed from the portal. The “new” version is still totally incorrect.
I have posted this issue on the older community forum with no action being taken. Is it possible that posting on this new forum will move things forward?
Are you saying your energy data, Say for Feb is still nonsense?
I have used the Legacy Energy Graph and download of its data, more or less since the new version was introduced in early 2025. The non-Legacy graph shows usage which is too uniform and its data download shows the same plus there are missing data. In September 2025 data went missing from the Legacy graph, although the card was still available. This was corrected within a few days. Now the Legacy graph/data is not available at all. I reported this via Feedback on the Portal on 10th Feb. and also via email to Support on 11th. Summing up yes, the non-Legacy graph and data are nonsense and have been for more than a year.
No answer on this yet. The incorrect data was never on a daily basis so we need a longer time period over which we can do comparisons.
I have not received any information saying that changes have taken place. i.e. a total lack of communication with Givenergy. Why can they not talk to customers?
There was known issue about this, which was cleared end of Jan
Wow! I am delighted! I have actually had a response from GivEnergy, albeit a very brief and abrupt response as follows:
There was known issue about this, which was cleared end of Jan
I am really pleased that, after many weeks, an error in the system has been confirmed and that it has now been fixed.
I have attempted to communicate via my installer and have sent many emails and multiple spreadsheets with evidence of incorrect data, all with no response. My installer feels the same way as I do about support.
This response from GivEnergy just shows how some simple communication with customers can greatly help customer relationships.
As the errors reported were not on a daily basis I will be closely monitoring the data for several weeks.
A happy customer. Many thanks Givenergy for getting back to me!
Just to give an update.
I have been monitoring the data since the end of January and it does look as if the problem has been corrected. Obviously the Octopus data and the GivEnergy data is never identical but close enough to be good.
Thanks again to GivEnergy for finally communicating with your customer. Good communication is essential for good customer support.
Thanks also for fixing the problem.