Internal WIFI firmware update failed

I updated the wifi firmware following the recent Givenergy notification through the app. I received the notification that these were sent in error too late!

The process seemed to work, I received an “upload successful” and was then given the opportunity to input my wifi credentials which i did.

From that moment on (over a week ago now) my system has been offline. Repeating the process has not achieved anything, infact I cannot get the AP wifi for the inverter back. The gateway one is the only one visible. The system is working in ECO mode, we get some charging through solar and then it will supply the house for a short while. NO timed charges were set at the point of failure.

I did contact Tech support last week, they have yet to reply, (i know they are busy with the storm fallout). My installer did contact Givenergy and were told the firmware can “brick” the dongle occasionally.

My router is within reach for a wired solution if anybody knows how to do that?
( I have tried powering down the system, flipping the dip switch on position 1 and trying a known good network cable - that doesnt work so I guess there is more to it than that, or perhaps the whole board is “bricked”)

Any ideas anyone? I’m just a bit fearful that tech support will not reply until after the holiday period - I could really do with getting our power cut protection back - my wife is currently at health risk and we have no other form of heating.

Andy

This post has some chat about configuring Ethernet on AIO & gateway

Here’s a link to the installation manual

Have you tried calling the tech support line - were very helpful the morning I had to speak with them, although did take about 10mins to get through on each call.

Hope you get something sorted.

Hi,
thanks for your reply, yes I was aware of that post - it was my source for the dip switch setting.

Your post gave me hope however as I thought their tech phone line had reopened - unfortunately on trying this morning it is still closed to end users.

I now have a red light on the unit following a (thankfully) brief power cut at the weekend.

Ill give my installer a bell, hope they can help.

Afternoon,

I’d spoken with GE on 01377 252 874, option 2 for home owner/ end user and they were very helpful late November when I needed to speak with them, would be a shame if we can’t access tech support directly as end users :frowning:

Hope you get it sorted though.