Mobile app stopped working - can't log in

GivEnergy Products GivEnergy Mobile App
1

My mobile app suddenly requires me to log in but gives message that it can’t access my SSO and trying to login doesnt recognise my email or password

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2

Same here. Something changed overnight, so now that app won’t log in on phone or tablet. Same error as you. Can still log in to portal OK on Laptop using Firefox.

@TheDragon_Giv Do you know what has changed to prevent the app working correctly?

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3

Have you updated the mobile app?

Was an update yesterday that included SSO, I’m using iOS app 3.4.6 and have SSO enabled on my account, working fine for me

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Thanks @Borders_BESS.PV Restarted App on Android Phone & Tablet and was able to log in OK.

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Same has happened to both my husband and I!

I can see the system on my laptop - but both of us have been pushed out of the App - and no matter what I do to try to log back in works (including uninstalling and reinstalling the App - and changing the password on the laptop (as it keeps saying its wrong)

Any ideas?

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Started working again so guess it was a software version update bug that has now been fixed.

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Have you enabled SSO on your account?

When you try logging into the app, are you trying to login with username and password, or scrolling down to use the SSO button?

On iOS at least, it’s hidden by the keyboard / splash screen for suggested password, need click off the keyboard / password suggestion and can see the SSO button, which in turn opens the new SSO login page.

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Have exactly same problem and GE closed now till new year

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FYI for those who haven’t seen it yet, Was a new version of the mobile app pushed yesterday - iOS is now v3.4.8 that states “fixed issue with SSO”

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We have this same issue. We cannot sign into our account at all. We’ve tried resetting the password but it doesn’t send us the email to reset it. We’ve tried uninstalling the app and reinstalling it but still can’t log in. Does anyone else still have an issue?

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11

I have the same issue - I cant log in. Saying my account not recognized. But I cant reset my password or receive anything as its not working. Very frustrating as its been off line since Dec 22nd. Ive reinstalled the application and nothing. Also I know its the app or the cloud as my credentials have been stored on my PC and Mobiles and were all working and fine until this switch to the SSO.

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I’ve tried to call them this morning but it states the offices are still closed! I’ve messaged them instead via the contact us page hoping to get this sorted :crossed_fingers:t3: