I have had a working system with Hybrid 3, solar PV and 9.5kwh battery for over a year. The battery is now not charging.
I have tried force charge now, scheduled charge and had a couple of times with excess solar.
I have tried rebooting the whole system or just the battery a few times following the videos on the givenergy site.
I have successfully updated the firmware to both inverter and battery to the latest.
And I have tried contacting support but i am getting no response.
It looks like the service desk sorted this yesterday
Same issue for me.
My issue was resolved as the battery green switch had tripped day before. Thanks.
yes they have.
What I have not had is an answer to the question “how can I resolve this in future”.
so I understand the problem was probably due to weather and a drop in SOC causing a sort of crash in the battery.
I restarted the system to no luck but remotely the service desk could start up the battery and run a calibration.
They have also updated the firmware to hopefully prevent this happening in future.
I want to know how can I as the customer restart the battery and run a calibration?
I don’t want to have to wait 2 weeks for someone to click a restart button.
What the service desk did wasnt just a reset button.
There is an engineer routine that can force the battery from PV to take some power and this wakes it up.
It is not something a user can do.