Hi all, is anyone else having issues with Giv Energy support not replying to any submitted tickets?
Have had an issue with my Giv Energy Backup since install in May 2024 and it is still not working after 18 months. Getting hold of support or chasing them regarding tickets is a tiresome process.
Has anyone had any success to any submitted tickets or is it only me?
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Sadly, this is our experience. We have an EV we cannot charge because their charger doesnāt work. Weāve been waiting 3 weeks and nothing from them.
Their products seem to have so many issues, so the more they sell the more their support team gets buried.
Yes and unfortunately they donāt read this forum. There are some helpful GE employees on the facebook group. You may have more success there
Unfortunately in the same boat.
Multiple times I have contacted āHelpdeskā via phone, email and the WhatsApp app but no support forthcoming.
Iāve only had a problem for two weeks so it looks like Iām in for a long wait.
Yes.
My experience was that each time I phoned, if I got a reply it was from a āgatekeeperā who took basic details, refused to give me any reference number and said someone would get back to me, or they would put me thru to a phone that just rings out.
I tried Whatsapp - useless. Autoreply tells you they are busy - despite it being their preferred method of contact - and to try later. I ended up repeatedly sending the same message until the auto reply stopped.
The installers had many issues of time wasting trying to get thru. They told me they wonāt be fitting Givenergy products again.
The products are not the problem - although of course things do go wrong.
Itās the sheer lack of support to customers and installers.
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Same here. Awful CS, would never recommend GE to anyone else thinking of solar