Hi all,
I’m hoping someone from can help, as I appear to be stuck in an authentication issue that I can’t resolve from the UI.
I can currently log in to GivEnergy Cloud via the web browser, however:
I’m unable to change my password (required to enable SSO)
Any password change attempt fails with "The current password is incorrect.”
I’ve also been logged out of the iOS app, and I can no longer log back in there at all
So at the moment:
Existing browser session works
iOS app login fails
Password change fails
SSO cannot be enabled
Because of this, I’m reluctant to log out of the browser session, as I’d lose access to inverter controls entirely until this is resolved.
What I’ve already confirmed:
Password is correct (web login works)
Tried email vs username
Tried different browsers / private window
This feels like a backend account/authentication desynchronisation (possibly a legacy account issue?), rather than a credential problem.
I’ve emailed support already but haven’t had a response yet, so posting here in case this needs a manual backend reset or account rebind.
Has anyone seen this before, or can a GivEnergy team member help reset the account so password change, app login and SSO all work correctly?
Thanks in advance.