Pls help

Hello,
Recently changed router and now giv energy’s app can’t find the new router. Before I got a new router everything worked great.

Can someone pls help?

Hi, there can be a few reasons why it’s not connecting. New router security settings, WiFi band.etc. Best to take a look at this faq from givE . Although it is dealing with AXLE half way down page is a section on new router and links to help pages. Give it a try.
https://givenergy.cloud/givenergy-faq?a=QBpeD.
Regards