My system’s online portal was inaccessible for four days continuously last week, despite my internet connection being stable.
Since then it has alternated, but the majority of the time it’s been offline, as it is now.
This has never happened in the 18 months since the system was installed. It has gone offline for short periods, but never like this.
The All-in-one and Gateway seem to be functioning normally. Any advice appreciated
1 Like
I’ve not noticed a problem with portal access from my end. Possibly an issue with your network or device settings?
1 Like
Try this link?
Thanks Willy. It might be, but absolutely nothing has changed, and the internet connection is stable. If it were a computer, I’d do a reboot, but I don’t know how to do that with the portal.
The portal is just a website. If it’s working for some, it should be working for everyone. Did you try the link that Daveb01posted? That works for me. Try clearing cookies in your browser or looking at your firewall settings to see if you have anything blocked. Can you access it from a phone or different device?
Apologies all - I didn’t describe the problem correctly. I can access the portal, no problem. What it shows me is that my inverter is offline, and that’s my problem, not the portal.
There’s lots of discussions about connection of inverter to internet on the Facebook groups.
The main thing seems to be connecting using 5MHz WiFi rather than 2.4Mhz. Try switching 5MHz off in router, then connecting to inverter and making static IP, then switching 5MHz back on.
Hi All and Thanks in advance
I recently subscribed for the premium subscription since I was not able to monitor my system.
Suddenly 1 day the internet was not able to connect and I tried everything but nothing worked and eventually I had to reset the internet in the Inverter by resetting the dongle.
The dongle is connected with the internet since I can now connect to the dongle and browse easily.
The issue -
My App is not showing anything basically is offline just like the online dashboard
This is after I have paid the subscription as well.
I have emailed the premium support but no response in 3 days.
Can someone please let me know what i need to do to get the system live.
I have restarted the system
I have changed the internet 2 times (by resetting and by simply logging into the 10.10.100.254 router)
The internet is specifically for this inverter coming from a TP LINK Extender which only puts forward a 2.4Ghz connection.
Thanks in Advance.