Looking at buying into the GivEnergy ecosystem with 9.5kwh battery and gen3 3.5kw hybrid inverter linked to 8 x 435w panels.
To see what GivEnergy software control was like I’ve purchased a SmartPlug with a view to monitoring usage from certain devices.
What I’ve not been able to figure out is:
I can’t get the device into the GivEnergy cloud portal. Supporting documentation seems to be absent so I can’t tell if it is possible. I tried the GivEnergy support phone line and gave up after 15 min wait.
There doesn’t seem to be any way of clearing any existing stats from the Smart Plug when I move the plug to monitor something else other than deleting the plug and start again - being honest I’ve done the reset several times and the re-onboarding process of the SmartPlug has never worked on the 1st or 2nd go which partially puts me off GivEnery devices if they can’t get this onboarding correct.
I was sent an Octopus HomeMini the other week and this connected first go.
I have a very similar problem. I have investigated the WiFi channels. My home, inverter etc. are using channel 1 and the Smart Plug seems to be stuck on channel 6. The instructions supplied bear no relation to the GivEnergy app. I would really like to know how to factory reset the plug so I can try from scratch.
Smart plugs only show in the app and not the portal for some reason, I think they are looking to add it to the portal in the future but I don’t think it’s high on their priority list.
Yeah the onboarding process is very poor with the plugs.
I’ve found that I can never set them up via my iPhone but I can via my iPad for some reason but it still takes a few goes.
Once setup they have worked as expected.
Hello to all, this is my first post on this forum. My GE system has been in for about 18 months now and working great.
I’m hoping someone here can help me. I have bought some official Givenergy smart plugs. I have tried everything and spent a couple of hours, but I cannot connect to them. I get to the point in the app where I have selected smart plugs, clicked on the plus sign, see the picture of the smart plug but the button “next step” at the bottom is always greyed out. My router is an Asus DSL-N16, which I believe only uses 2.4GHz wifi. I have watched the Youtube videos, pressed the button on the plug for two cycles of five seconds etc. I have tried connecting to the Wifi the smart plug sets up. Whatever I have tried, the button is always grey and I can never proceed to the next step. This seems inordinately difficult, and I’ve spent my whole career in IT, operating systems and routers. Could you help me please?
TIA Pete
OK I’ve continued working on this, I’m like a dog with a bone. Someone elsewhere commented that you have to have location service turned on in the iPhone. I did this and connected to the plug successfully. Why the hell is this simple but vital bit of information not in the instructions? It would have saved me a couple of hours and made me think a lot better of the product.
but it still takes a few goes.