Hi
I would greatly value some advice please. I am buying a bungalow with a full GivEnergy solar system (panels, inverter and home battery). The previous owner died and the property is now out of probate so we are buying it. All the log in info for the GivEnergy portal has been lost and the broadband switched off a year ago so the inverter and battery will need some firmware updates. How will I be able to gain access to the portal so I can see what needs to be done for firmware etc? Many thanks
Do you know who installed it (is there a sticker on the inverter or battery?)
If so, it may be worth approaching that company and ask them how much they’d charge you to get you logged back in to the portal, get the inverter talking over your broadband and get the battery manually charged enough so it can work again (it’ll most likely be so flat it won’t charge without special help).
You can ask them about firmware updates too.
Hopefully if you are paying for their time they can give you a bit of info regarding how the system works at the same time.
The other alternative is to contact GivEnergy support directly, but from other comments on here they are struggling to respond in a timely manner at present, so you could be waiting a while to gain access to the system and perhaps if they are willing to come out to bump charge the battery could be waiting months for that.
Hello TX200,
Thank you very much for your comprehensive and helpful reply. There are stickers on the side of the Inverter showing wi-fi password and serial number. Since my post I have found a GivEnergy YouTube video on resetting the wi-fi password so I will be able to do that. There are installing engineer stickers from a local company so I will contact them. Although the broadband has been off for over a year the power to the system has been left on all the time and from looking at the LEDs on the Inverter and Home Battery it all looks good. I have tried support at GivEnergy and know there are struggling so have left it for the time being. I guess I will have to pay the installer to get me onto the GivEnergy portal and take it from there. Many thanks Keith
This is a really good question and I feel that GivEnergy should give one much help in these situations including supporting a surviving spouse who’s partner has passed away but has no technical knowledge on using the GivEnergy equipment / App access. This help should apply to all technology providers. So GivEnergy please give your customers special attention in their hour of need by doing as much as you can to support them, it will give you an excellent reputation and makes good business practice at the same time. Companies that prosper care for their customers in the detail.
Hello Malcolm,
Thanks for your supporting post. I have registered a case with the support team however they have switched from telephone support to What’s App at the beginning of this month so not sure if the case will be answered. I will keep trying with What’s App.
This is a very good subject to discuss, don’t think this has ever been brought up or considered. This post could get a few comments and views.
@TheDragon_Giv. Hi Paul could you pass this on to the relevant team and see if this should be in a default plan somewhere e.g special help needed in this circumstance? Help setup a new account and move the devices to this account (only for Probate or passing of a customer)
Hello keith,
I have personally dealt with a transfer on passing case a while ago.
Probabaly one for a slightly more personal touch. I will search for your ticket and take personal control of it
Hello The Dragon_Giv - thank you very much for stepping in to help me. I genuinely appreciate this. My case it Tech Support 112069.
In the case I have provided the serial numbers of the Inverter and Home Battery along with other information which I hope is helpful.
This our first Solar PV system and I am a newbie aged 73. I come from a long IT career so firmware updates etc are fine for me.
We should be exchanging contracts and completing in October so I want to keep everything legal and not be seen to be jumping ahead.
Happy to help in anyway I can.
Many thanks…
Hello daveb01,
Thank you for stepping in to help me and for contacting a very helpful person in GivEnergy.
I greatly value your intervention…
Many thanks Keith
No worries, ive nearly finished answering all your questions and any replies, keep to the same ticket, so i get them direct and not back in the pot with the others
Will do. Thank you
Yes malcolm, having been down this path myself, i fully understand whats needed.
I have also dealt with a case recently identical to your senario
However this one isnt quite as sensitive, I dont believe the passed person is a relative, but just the previous owner of a property, whose estate manager has sold
@KeithL51
Also if you desire, please come to my Facebook group
there are 1000s of helpful people in here, who can assist in your learning journey
Hello #TheDragon_Giv, I have sent my solicitors letter showing my ownership of the solar panels on 10 Nov 2025. Your trouble ticket number 112069 or you may now have it as 156770. Hopefully you will now be able to assign the system to my account so I can see you it is performing and update the firmware etc. Thank you in advance for your help. Keith
I have replied to your ticked, closed all the duplicates
I have updated your firmware to latest.
Having now done probate for our family four times, this is yet another challenge for service providers to add to their support package, so well done for elevating it (and sorting out the person here). For those yet to become involved in probate, you will really value those organizations that a) recognize that people actually die (to some banks it is a surprise) and b) treat stressed people with compassion and efficiency.
Yes, having been through this expierence a couple of times, life expierence here is key.
Sometimes a listening ear and discussion is all thats needed