Hi,
I have an AIO and Gateway fitted in the autumn last year. Lots of problems, but eventually seemed to be working. Now the AIO stops communicating its data about once a day. Carries on working, but no data. I can get data back by switching the AIO OFF and ON, but this is not a workable solution everyday.
I have read several posts on this subject, but have not found a solution in them.
My AIO and Gateway are connected to the Internet by Wi-Fi through a TPLink. The installer had problems with the comms initially, but got it more stable by applying a static IP address and using port(?) 7654. Now it all seems unreliable again.
Grateful for any advice folks can give.
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I have Gen3 Hybrid Inverter and TP Extender, rather than AIO kit but if there’s a LAN socket on your AIO inverter, try connecting your TP Link Extender directly, using an ethernet cable.
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There is a LAN socket on the AIO. I’ll have a look at getting this connection instead of the wifi. Have you found a LAN connection more reliable than wifi? I’ve seen comments that say it does make a difference and some that don’t.
Do you know if a LAN connection all the way back to the router is better than to the TP Extender?
BTW, I’ve noticed that there are times when the comms stops but restarts again a few minutes later, rather than my having to switch the AIO OFF and ON again to reset it. In the no-comms period the data is lost i.e. it does not store it in a buffer for later transmission when comms is restored. I wonder if it is that the comms has failed or that the AIO has just decided not to transmit?
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Steve,
I’m not familiar with AIOs - we have a gen3 hybrid inverter and 9.5kwh battery.
The inverter’s comms board kept dropping its wifi connection over 15 months and it was increasingly more difficult to reconnect
Tried connecting our TP Extender to the inverter’s LAN socket but no joy there either. Turned out the comms module HF-A21 had died and GivEnergy replaced the inverter after the installer gave up trying. I’ve since read that others are having their HF-A21 modules replaced. They are as cheap as chips but the inverter needs some surgery to replace the Module.
It took a month and I believe it was my painstakingly prepared timeliness of events, referencing dialogue with installer, GivEnergy help desk and emails to convince GivEnergy that it wasn’t just user finger-trouble and a site visit was needed.
When the inverter was eventually replaced I requested an ethernet cable to the inverter’s LAN socket (after setting the dipswitches appropriately) and there’s been no connection problem since.
Sorry I can’t be more help.
Norman
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PS The ethernet cable runs from the TP Extender to the inverter LAN port.
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I had similar problems. I moved the wifi antenna on the AIO closer to the WiFi extender. It has worked for a few months now.
Initially the WiFi seemed strong enough, so it may be that my comms card is slowly failing. We will see.
My best guess was that a poor WiFi card meant that the AIO was on the cusp of connection and was easily disconnected. It seemed as is some internal activity on the AIO caused the disconnection - maybe by reducing the voltage available to the comms card, or by creating just enough EM to make a difference.
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Thanks for your help. I’ll look at making a LAN connection.
Steve
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Thanks for your help. The WiFi signal is reasonably strong at the AIO.
I also wonder whether some internal machinations are the cause of the lost connection. It seems odd to me that when it loses connection, a reset by switching the AIO OFF and ON apparently recovers the WiFi connection.
Just recently I have noticed a short period when it lost comms and then came back again after a few tens of minutes. Most of the time when it loses comms, it is disconnected for hours, which is when I reset it.
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Seems to be a common issue, have a look at this post that I am trying to help people with.
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