I’m having a nightmare with the local WiFi on the AIO and gateway.
Both keep becoming unreachable but still respond to pings. The only way to bring them back is either reboot my router or connect to the built in WiFi AP and reboot the module via the web. Both are on the latest firmware.
I have an Asus Zen WiFi mesh which has been flawless for 2 years. One SSID for both 5 and 2.4ghz but I do have it set to always steer the AIO to the 2.4ghz band. This didn’t improve things.
Ethernet isn’t an option due to location. But can I use an Ethernet to WiFi dongle? Preferably powered by the AIO USB.
I’ve not reached out to support as reading this forum it seems WiFi is common and support never get back to them.
I ended up using a pair of powerline adaptors, setting the same SSID. Inverter WiFi, unit in house plugged into hub. Shows up as wired connection but has not dropped out since.
On your mesh wifi, have you got fast roaming or anything similar to that turned on? If I turn that on my mesh the inverter drops out very quickly.
I used to use powerline adapters to extend my wifi but found that when they worked they were great, but they were not all that reliable. They need to be on the same ring main, they don’t work well through secondary fuse boxes and electronic noise on the circuit such as from mains sockets with inbuilt USB sockets can kill the powerline speed.
I thought I had fixed it by making a separate 2.4Ghz wifi with no roaming or mesh capabilities, really strong signal but no.
Today, I can ping the AIO, I can log onto the Wifi management page but the gateway wont read any value nor will any of the apps give me any data. But I goto Device Management>Restart Module and a moment later its talking again.
So I dont think its a wifi network issue but rather an AIO.
Yep. I could ping the AIO. Could see data in cloud mode but it failed to connect locally in the iOS app and when reading settings from the inverter it just says “Timeout”. Keeps happening.
But, I log onto the WiFi card via a browser. Go to the management page and restart just the WiFi part and moments later I have local access again and can read and write settings again.
Hi yah, can you go to GE cloud/my inverters please and post what Dongle FW your on. Let’s start there.
Can you also confirm, you have the AIO aerial (that came with the device) is attached to the correct connection and it is out in the open. As it has got a magnet on it you can attached it to the side or top of the AIO.
The next step would be to revisit the WiFi document.
I have set up a separate vLAN to control my GE things as they don’t like 5G etc. I have setup 2.4 only and things like wpa2 only.
Can you confirm you have set it up iaw the correct ending letter? E.g WK, WJ
Have a look at the troubleshooting section as well, it does say Signal strength (RSSI) should be at least 60% for a reliable connection. Can you work out what the RSSI is?
The external aerial is connected and on the top with a signal of -57 dBm.
The unit connects to a 2.4Ghz only SSID with no node switching and zero deassociations in the logs and when it’s down the curious thing is I can still ping the AIO IP and it appears to still be sending to the cloud. It’s just local connection keeps failing.
To get it working I either have to logon to the dongle web page and restart the wifi part of reboot my entire router (to force it to re-connect).
So the latest FW for dongle is 206, it’s best we start there as I said and get everything to the correct place before we look at WiFi.
It is my understanding if it says 9xx it still has the default FW from the factory. If it has been updated it should be 2xx. You can update this yourself, the instructions are at GE, or you can ask GE to update it to 206. All three Dongles need to be updated as well. If you need help finding the FW please let us know.
Can you screen shot yours so we can see the AIO FW and BMS version as well?
So if Paul updates the FW. I would leave things as they are to see if it is sorted before we mess about with settings etc.
Can you see a FW update for the GW in the GE Cloud? BTW.
I got these from my installer when he installed the second AIO, but I can not attach them in this post. I am not sure if I can zip that extension would work either. I have these.
I had a similar problem in that my AIO and gateway had a poor WiFi signal even when I put one of the mesh nodes within a metre. The answer was that they remember the node they first connect to and nothing will shake their loyalty. I solved this by logging in to the AIO and selecting the correct node manually.
