Hi Eveyone.
I was wondering if others were having a similar issue as me with their AIO.
At the current moment, my AIO is offline. It almost seems that every few months, the AIO goes dark. When i say dark, i mean that both in the GivEnergy web portal and trying to connect to it via GivTCP both show the inverter/AIO as offline.
GivEnergy Web:
Home Assistant GivTCP.
However, what the AIO is on my network, and responds to ICMP pings. (ping was sent through TP-Link Omada. I’m not on site, but one of my AP’s sent a ping to the AIO and got a response back)
This has happened to me in the past, and I believe i needed to do a hard restart of the AIO but flipping its breakers off and on. But i wonder if there is a more concrete answer for why this is happening, and if anyone knows a fix.
The AIO is connected via LAN (I prefer LAN over Wi-Fi for stability, security and control, and i refuse to accept that "Switch to Wi-Fi is an acceptable workaround, this should not be the case in any product). The AIO has a DHCP reservation of 192.168.0.16, which is what it is currently on. To me, this sounds like wherever the GivTCP server is running, it has somehow failed.
As a side note, i have the GivEVC as well. I’m aware it has a problem with local GivTCP via LAN, but there was a software update to fix this issue. I am not yet able to see this fix.
Thanks,
Lukshan
Hi
Nothing at all similar here, I’m afraid. I too have a wired setup, and added to a single AIO which was installed about 18m ago with a second a couple of months ago.
I do/did occasionally see the AIO or GW going offline in the web portal, but it self-resolved pretty swiftly. I find GivTCP (3.04) is somewhat unreliable, and needs frequent restarting. But I have never restarted m AIOs or Gateway throughout my ownership.
I take it you are on reasonably up to date firmware?
You may want to check the dongle firmware as well, when you get back.
Have a look at this post as well
https://community-beta.givenergy.cloud/t/evc-keeps-going-offline/3076
Thank you both for the feedback,
I believe my AIO has a firmware update pending, judging from the portal. But I’m stuck being unable to update the firware remotely.
GivTCP has trutfully been great for me, the occasional hicup is there but generally good. My concern is that the AIO has completely gone offline on both the GivEnergy cloud portal and GivTCP, hence my concern. I’m not even sure if it’s doing my typical charge at off-peak and power house during peak periods.
I know that the device is available to my home network because i’m able to ping it, just not do anything more it seems. I was hoping any GivEnergy support staff could provide advice on how to deal with this
I wouldn’t rely on anyone from GE responding here.
I would advise you call Support during the working week. The jungle drums are saying that they have become more responsive recently.
Thanks for that, yeah, i will give them a ring tomorrow
Thanks folks - I’ve restarted the battery (by flipping both the breakers on the battery and the one in the gateway) and it’s back online, and I’ve installed the latest firmware. I’ll let you know if this happens again
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