Just tried posting the below message but I was blocked!
I recently posted about the appalling customer service to which no one has responded (it’s here). Please take a look. It suggests writing directly to Jason Osler the only director of GE (as far as I can see).
Now that GE have told us why our user experience will be so much better when they charge us for access to our system, I suggest replying to the survey and writing about the appalling customer service.