EV charger won't register with GivEnergy account

GivEnergy Products GivEnergy EV Charger
1

I am trying to add the GivEnergy EV charger, but during the setup it fails to register the charger with my account. Has anyone else experienced this?

I have an AC3.0 inverter with a 9.5kWh battery and a SolarEdge inverter for solar. The EV charger is connected to the same EM115 meter as the GivEnergy inverter.

When setting up the EV charger, I’ve selected the ‘CT Meter’ option.

I have tried resetting the charger to no avail. Any suggestions?

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It could be a number of things.

  1. GE site is under maintenance
  2. Your charger is not getting through to the internet. (WiFi or Ethernet)
  3. Did your installer register the EVC to the correct account, via the installer app?

I doubt 1, more often it’s 2 or 3

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Hey,
Make sure your EV charger and registering phone are both on/connecting to a 2.4ghz WiFi network.

Thanks
Bob

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Thanks for the suggestion, Bob. For some reason the charger wouldn’t connect with my router via WiFi so I plugged a network cable in and that worked.

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So it was number 2. Glad you got it sorted.

I don’t use WiFi for any of my GE equipment, all hard wired.

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Hi,

I have a question about the Inverter and EV Charger sharing the same EM115. Was this something that you knew would work, or did you just try it and it appears to be ok?

From what I understand about the protocol, multiple masters/servers on the same network are not supported and it may only appear to work when there are no collisions in the data packets.

Thanks