Nope, it absolutely does not work. I’ve been nagging to get it fixed since I had my EVC installed.
1 Like
Like I said, I created some of my own 
In the JSON payload for the charger, there are two attributes; “online” and “went_offline_at” which I’ve mapped to sensors in Home Assistant which tells if if the charger is online (that is, connected to the API and recognised as such by GivEnergy) and if not, what time it went offline.
EDIT: I think some of your comments are missing screenshots as I presume you meant to show something here but I can’t see it.
1 Like
Wow I am impressed, you have done well with the HA integrations. I have added one pic that I had forget, thanks for reminding me.
My only issue is the over voltage that takes out the EVC now and again. It either restarts or the red LED comes up and I have to restart it. This is a DNO issue.
I am now a bit stumped on why your issue is happening, if you have internet connection and it’s online in the GE Cloud, we know it works. When it goes offline in the cloud, it can only mean it has lost internet connectivity or the cloud is down? If it also lost network connectivity then this would explain it.
If it is still connected to your network, do you have any logs to look at? Can you see if there is anything going on? Don’t think it is a firewall issue as this is not a thing that works then does not then works. Have you set up anything special just for the EVC to connect to the internet? Or port config?
Does it only happen when NOT charging? Or charging? Or both?
Do you think it could be any HA integration?
Move the Ethernet cable to a different port on the switch?
I have very similar issues - the EV charger goes offline ansd then never reconnects without being power cycled by the gateway - it would be great if the charger attempted to reconnect if it was offline for a perios (30 mins+) as its happened several times over the past month.
I also havent noted the LED colour when this happens but will check that next time
fwiw - i also have the EV charger in Home assistant (via GivTCP / MQTT) but havent got logs of online / offline status right now
I am now a bit stumped on why your issue is happening, if you have internet connection and it’s online in the GE Cloud, we know it works. When it goes offline in the cloud, it can only mean it has lost internet connectivity or the cloud is down? If it also lost network connectivity then this would explain it.
Yep, I’m stumped too as I’ve gone way beyond what your average customer should do to triage the issue. There are no internet outages correlating to the loss of connectivity and the Giv portal has no gaps in my data for my AIO so this is something very specific to the EVC and it’s certainly not unique (someone has joined the thread with a similar issue but I’d seen it reported elsewhere prior to me even getting mine installed).
If it is still connected to your network, do you have any logs to look at? Can you see if there is anything going on? Don’t think it is a firewall issue as this is not a thing that works then does not then works. Have you set up anything special just for the EVC to connect to the internet? Or port config?
There’s nothing to look at really, so far as my UniFi network is concerned, the device is connected. All of my Giv kit is on it’s own VLAN which only has access to the internet, it uses public DNS so there is no need for it to connect to anything locally, this makes it very easy to rule out something internal.
Does it only happen when NOT charging? Or charging? Or both?
I’ve seen it do both with no pattern to when it happens.
Do you think it could be any HA integration?
No.
The only time I control the charger is to tell it to charge at 00:30 and stop at 05:30 - between those times nothing happens between the EVC and HA.
Move the Ethernet cable to a different port on the switch?
Lots of reasons which I won’t bore you with why this won’t be the issue but let’s just say if there was a port issue there would be more than the EVC affected (my HY3 and GW share the same switch at the local end and the same switch port at the switch end).
1 Like
Hi yah, it looks like your on the same planet as I am and looked at all the things I would do/suggested.
I am not saying this would change things but have you tried changing modes to Cloud control? See if it still looses connection?
As you have HA, do you have this entity? Keep an eye on this when you loose connection?
I have just thought of another question, when it goes offline in the cloud, can you still see it and control it in the phone app? Mine says Charger Online top left? I don’t have local monitoring, as my GE kit is in its own vLAN same as yours, but my normal network is on a different vLAN and I don’t allow them to connect.
Nah when it’s offline according to me, it’s also offline in the app and the cloud portal.
The only path from my IOT VLAN to my main VLAN is the MQTT port of Home Assistant, otherwise they are fully isolated from the main VLAN AND each other.
1 Like
I’ve had an email from GE 3rd line support saying they are looking into whether there is a fix for this issue - I await with baited breath.
2 Likes
Watching as this is exactly what happens to my AIO.
Pings fine
Active on my router
Weirdly cloud is still being updated
But local just doesn’t respond and I can’t get to the WiFi card management page either
But, reboot AIO or router and it works again.
I have no home assistant and pretty basic setup, 4.4kw array, 3.6KW Gen 1 inverter, 9.5 KW battery and recently fitted EV charge all GivEnergy.
My EV charger also frequently goes offline, then comes back online - and I have been in the garage a lot trying to setup my EV charging on my Q4 etron - whenever the charger is offline in my app the wifi connection light is always solid blue on the EV charger.
My EV charger is connected by wifi only. So watching with interest.