Just wanted to share my experience after spending over 2 hours with GivEnergy Customer Support on WhatsApp trying to understand why I’ve lost control of my system.
Every time I asked about the lock, they pointed me back to the Octopus API and the Smart tariff, yet nowhere in the terms and conditions is this lock explicitly disclosed.
After pushing for clear answers, here’s what was ultimately confirmed:
- GivEnergy will not remove the API lock, even if the system owner directly requests it.
- There is no user-accessible override, once a third party applies a control lock via API, you’re stuck unless they choose to release it.
- This lock is not disclosed in any user-facing terms, API documentation, or tariff signup process.
- The lock doesn’t just limit Octopus automation, it also blocks access for other platforms like Home Assistant, Node-RED, MQTT, and custom integrations.
- As it stands, I, the owner of the system, have no control over a product I purchased.