|
Support are not getting back to me via email or phone
|
|
13
|
529
|
9 April 2026
|
|
Turning the System off/on
|
|
13
|
330
|
25 June 2026
|
|
Connecting to AllInOne and Gateway via LAN
|
|
14
|
514
|
3 December 2025
|
|
APP has updated now none of my details work
|
|
10
|
514
|
14 February 2026
|
|
Cannot log on using SSO
|
|
16
|
456
|
3 May 2026
|
|
Inverter lost connection to Cloud
|
|
12
|
498
|
17 April 2026
|
|
New GivEnergy app
|
|
12
|
509
|
3 June 2026
|
|
Cannot connect to new WiFi
|
|
11
|
489
|
26 November 2025
|
|
Only one battery charging
|
|
16
|
435
|
26 October 2025
|
|
Non-working 2nd battery: Gen1 5.2 + Gen3 5.2
|
|
10
|
466
|
7 December 2025
|
|
My battery not charging to the Full 9.5 KW
|
|
11
|
463
|
20 November 2025
|
|
App update
|
|
9
|
511
|
12 July 2026
|
|
Belly-UP?
|
|
9
|
510
|
11 March 2026
|
|
System has stopped reporting but restart failed to correct
|
|
13
|
396
|
2 May 2026
|
|
App losing local connection when screen closes
|
|
11
|
412
|
15 April 2026
|
|
Emergency Power Supply
|
|
15
|
370
|
4 August 2026
|
|
AIO 2 extension battery compatability
|
|
10
|
430
|
10 February 2026
|
|
Gateway says on grid
|
|
15
|
348
|
26 May 2026
|
|
Using a Raspberry Pi as a local "Cloud" Server
|
|
9
|
443
|
30 April 2026
|
|
AC coupled inverter not communicating with battery
|
|
11
|
380
|
31 July 2026
|
|
AIO + Gateway installation - local earthing rod?
|
|
15
|
315
|
6 August 2026
|
|
Experience of installing and owning a GE string inverter GIV-PV-3.6-G
|
|
12
|
311
|
7 October 2025
|
|
Taking over set-up in new house
|
|
13
|
317
|
11 January 2026
|
|
Updating Wifi details on EV Charger
|
|
14
|
274
|
16 June 2026
|
|
EV charger not working after having upgraded smart meter installed
|
|
15
|
271
|
29 May 2026
|
|
I cannot stay connected to my inverter wifi access point
|
|
10
|
295
|
21 April 2026
|
|
Setup EV charger without QR sticker?
|
|
10
|
308
|
31 May 2026
|
|
Moved into home with GivEnergy system - need help with transfer
|
|
9
|
283
|
20 October 2025
|
|
Manual export to the grid
|
|
12
|
294
|
14 July 2026
|
|
In ECO mode, but the battery sits at 100% while I draw from grid
|
|
9
|
303
|
5 February 2026
|
|
How to find an approved installer
|
|
10
|
297
|
2 April 2026
|
|
Alternatives to Giv app
|
|
16
|
255
|
23 August 2026
|
|
How to connect to a new extender
|
|
11
|
275
|
27 December 2025
|
|
Batteries not charging
|
|
9
|
277
|
2 December 2025
|
|
Inverter offline on cloud but online on local network
|
|
10
|
242
|
20 March 2026
|
|
'Load Power' variability
|
|
13
|
187
|
11 March 2026
|
|
Get support for your givenergy system from paul landregan & team
|
|
4
|
690
|
24 July 2026
|
|
Feature Request - Schedule Toggles
|
|
2
|
145
|
22 October 2025
|
|
Formal Complaint – Unacceptable Lack of Customer Service Response
|
|
3
|
347
|
24 October 2025
|
|
Check your Octopus Bills ( not the app )
|
|
6
|
390
|
27 October 2025
|
|
Firmware failed update - fixed
|
|
6
|
442
|
23 April 2026
|
|
Any plans for a bidirectional charger?
|
|
5
|
374
|
10 November 2025
|
|
Customer support
|
|
0
|
377
|
29 March 2026
|
|
Replacing 5m Tethered Cable on GivEnergy EV Charger with 10m – Is It Possible?
|
|
2
|
439
|
18 November 2025
|
|
Has anyone been successful contacting support?
|
|
8
|
754
|
30 January 2026
|
|
GivEnergy System is tripping my Consumer Unit RCD
|
|
5
|
286
|
5 October 2025
|
|
AIO-2 and Gateway-2 question
|
|
4
|
229
|
17 February 2026
|
|
Giv-energy smart tarrif & Eco mode
|
|
3
|
275
|
4 October 2025
|
|
Changing broadband suppliers and lack of a dongle
|
|
5
|
366
|
27 April 2026
|
|
Octopus IOF users get Giv Premium account status automatically
|
|
3
|
400
|
1 June 2026
|